Frequently Asked Questions
Everything you need to know about your Freewell Gear experience.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 7-12 business days, while expedited shipping arrives within 3-5 business days depending on your location.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you receive a defective product, please contact our support team within 48 hours for a replacement or refund.
Are Freewell filters compatible with my specific camera or drone?
Most of our filters are custom-engineered for specific models. Please check the product description or use our compatibility filter tool to ensure the item fits your specific camera lens or drone gimbal.
Do you offer a warranty on your products?
Yes, we provide a limited lifetime warranty on our glass filters against manufacturing defects, and a standard one-year warranty on electronic accessories and hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.